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Privacy Notice
Privacy Notice for TRUE.com
This Privacy Notice explains how True (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit and use the TRUE.com website (the “Website”). We are committed to protecting your privacy and ensuring a secure online experience. By accessing or using our Website, you agree to the collection and use of your information as described in this Notice.
1. Information We Collect
- Personal Information: When you register for an account, fill out a form, or otherwise interact with our Website (for example, when you request a free energy review), we may collect personally identifiable information such as your name, address, and any other information you voluntarily provide.
- Usage Information: We collect data on how you interact with our Website, including pages visited, time spent on pages, navigation patterns, and technical information (such as your IP address, browser type, and operating system). This data helps us understand usage patterns and improve our services.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze website performance. You can adjust your browser settings to refuse cookies, although this may affect your ability to use some features of our Website.
2. How We Use Your Information
- Provide and Improve Services: We use your information to process your requests, deliver our services (such as your free energy review), and communicate with you regarding your account or our offerings.
- Personalize Your Experience: Data from cookies and usage patterns help us tailor content and offers to your interests.
- Enhance Security: Your information is used to monitor and prevent unauthorized access, fraud, and other security risks.
- Research and Analytics: We use aggregated data to analyze trends, measure engagement, and improve our Website’s functionality.
- Marketing Communications: With your consent, we may send you newsletters, promotions, or other communications about our services. You may opt out at any time.
3. Sharing Your Information
- Service Providers: We may share your information with trusted third-party service providers who help us operate the Website and conduct our business. These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose your information if required by law or in response to a valid request by public authorities (e.g., subpoenas or court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will inform you if this occurs.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not identify you personally with third parties for research, analytics, or marketing purposes.
4. Data Security
We implement robust security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the Internet or electronic storage is completely secure, we use commercially acceptable means to safeguard your data.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your information.
- Request a transfer of your data.
- Withdraw any consent you have provided for the processing of your personal information.
To exercise these rights, please refer to our online support or contact our customer service via the Website. We will respond to your request in accordance with applicable laws.
6. Third-Party Links
Our Website may contain links to third-party websites. This Privacy Notice does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The most current version will be posted on the Website, and changes will become effective immediately upon posting. We encourage you to review this Notice periodically to stay informed about our data practices.
By using the TRUE.com Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Notice.TRUE.com Website Terms of Use Updated January 2024
True (referred to herein as “We,” “Us,” or “Our”) operates the TRUE.com website (the “Website”). These TRUE.com Website Terms of Use (“TOU”) govern your access to and use of the Website. We may update these terms periodically; the most recent version is always available by clicking on the “Terms and Conditions” link at the bottom of our Website. By accessing our Website, you agree to these TOU. If you do not agree with these terms, please do not use the Website or any of its features.
1. Use of the Website
The Website may include email services, online forums, chat functions, and other interactive applications (collectively, “Website Content”), including material contributed by you and other users. Subject to these TOU, you may use the Website and its content for personal, non-commercial purposes or internal business use—but not for commercial time-sharing, service bureau activities, or similar uses. Certain content or services may have additional terms which will be provided when you access them. In the event of any conflict, those additional terms will govern.
2. Suspension or Termination of Access
We reserve the right, in our sole discretion, to modify, temporarily suspend, or permanently discontinue any part of the Website without prior notice. We may also terminate your access to the Website if we believe it is in the best interests of our users or our company. We will not be liable to you or any third party for any such modifications, suspensions, or termination of access.
3. Intellectual Property Rights
All content on the Website—including but not limited to text, graphics, logos, icons, images, audio and video clips, digital downloads, and software—is owned by True or its content suppliers and is protected by United States and international copyright laws. The compilation of all Website Content is the exclusive property of True. You may not reproduce, modify, distribute, create derivative works of, reverse engineer, or decompile any portion of the Website or its software without our prior written consent. Certain software on the Website may be governed by additional end user license agreements that you must adhere to.
4. Website Content Access and Restrictions
A. Downloads: You may only download or copy content explicitly designated for download. For example, content from our “Newsroom” section may be reproduced for editorial purposes in news, trade, or academic publications provided all copyright notices are maintained.
B. Automated Access: You may not use automated methods—such as bots, spiders, or screen scraping tools—to access, monitor, or collect data from the Website in a way that disrupts or degrades its performance or that of our computing systems.
5. Third Party Content and External Links
A. Third-Party Content: The Website may include content provided by third parties for your convenience. We do not endorse or assume any responsibility for such third-party content.
B. External Links: Hyperlinks to external websites are provided solely as a convenience. We are not responsible for the content or practices of these external sites.
6. User-Generated Content
A. Your Content and Responsibilities: You represent that any content you post on the Website does not violate any intellectual property rights of others. By posting content, you grant True a perpetual, irrevocable, non-exclusive, transferable, royalty-free license to use, display, and reproduce your content in connection with the Website. You release True from any claims related to our use of your posted content.
B. DMCA Compliance: If you believe your copyrighted work has been posted on the Website in violation of your rights, please refer to our Digital Millennium Copyright Act policy for instructions on how to notify us.
C. Forum Guidelines: While we encourage open discussion, we reserve the right to remove any user posts that contain offensive, misleading, or off-topic content, or that otherwise violate these TOU.
7. Account Registration
Certain sections of the Website may require you to register an account. You agree that any information you provide is accurate and complete, and you are responsible for keeping your account information confidential. Misrepresentation of your identity or affiliation is prohibited.
8. Governing Law and Venue
These TOU are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action arising out of these TOU shall be brought exclusively in the courts located in Los Angeles County, California, or the United States District Court for the Central District of California, and you consent to the jurisdiction of these courts.
9. Disclaimer of Warranties
The Website is provided on an “as is” and “as available” basis. True makes no warranties, express or implied, regarding the Website’s availability, accuracy, security, or error-free operation. You use the Website at your own risk. True disclaims all warranties, including those of non-infringement, merchantability, and fitness for a particular purpose.
10. Limitation of Liability
In no event will True, its affiliates, or its officers, directors, employees, or agents be liable for any indirect, consequential, incidental, punitive, or exemplary damages arising from your use of the Website, regardless of the theory of liability—even if we have been advised of the possibility of such damages. Our total liability, if any, will not exceed $100. Some jurisdictions may not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
11. Indemnification
You agree to indemnify, defend, and hold harmless True, its officers, directors, employees, and content providers from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of your breach of these TOU or your use of the Website.
12. Privacy
Please refer to our Privacy Notice, accessible via the link at the bottom of each page, which describes how we collect and use your information.
By accessing and using the TRUE.com website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, please refrain from using the Website.
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California's Energy Challenge
California Is Shutting Down Local Power Plants
Our State's power landscape has changed dramatically. Local power plants have been closed due to concerns over toxic emissions that have been linked to more than 13,200 premature deaths each year. With these closures, the state now imports nearly 80% of its electricity from neighboring states—power that can cost up to four times more per kilowatt‑hour than locally generated energy.
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